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Returns & Exchanges

Returns & Exchanges

We want you to purchase with confidence and be super happy with your purchase from MyMakeup.Store / 

For this reason, we happily accept returns and exchanges within 60 days of purchase date. 

How To Return or Exchange

1. Simply email with "return" in the subject line
2. State your name and shipping address
3. State whether your wanting:
  • A store credit to use for future purchases;
  • an exchange (give details of requested item you would like goods exchanged for;
  • a refund ($6 will be deducted toward shipping/ processing)
    4. Include your order number or receipt number
    5. Name of Product
    6. Reason for return
    7. Reseal up your order - ready for us to provide shipping label

    We Will Then:

    1. We will email you a shipping label and shipping instructions - depending on your location - to be attached to your return order, to provide you shipping.  
    2. Refunds will be processed to the original payment form, or as a store credit,  or exchange sent out, within 7 days of receipt of returned items.

    MyMakeup.Store/ Jacqueline Kalab Beauty at its discretion, reserves the right to refuse exchange or refund.

    Jacqueline Kalab Beauty
    PO Box 1051
    North Melbourne
    Vic 3051