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Shipping, Returns & Covid19

Shipping

Most orders are shipped same day of order.

Most orders are shipped from Melbourne, Australia.  Certain products can be shipped from our US warehouse.

USA and overseas ordersare shipped using DHL - best, fastest and most reliable shipping company in the world.  Obviously we are not a shipping company, so once the parcels leave our premises, we are reliant on the shipping company for speed, which is why we choose to use the absolute best.

Australian ordersare shipped using Australia Post

We ship all over the world... although most of our customers are in the USA followed by Australia.

 

COVID-19 UPDATE - Updated 24th April, 2020

While we are processing fully as normal, and most orders are shipped same day on our end, the situation with shut down, and huge backlogs at customs, have started causing serious delays in delivery to some US orders.  

Australian orders still seem to be delivering almost as normal as of 24th April.  

Please order as soon as you can for delivery as soon as possible.

 

Returns & Exchanges

We want you to purchase with confidence and be super happy with your purchase from MyMakeup.Store / JacquelineKalabBeauty.com 

For this reason, we happily accept returns and exchanges within 60 days of purchase date. 

Our products are fully satisfaction guaranteed

How To Return or Exchange

1. Simply contact us through the either the contact page. or email info@jacquelinekalabbeauty.com with the details, or send a message through this website here
2. We will send you a return form along with an address in your country, to ship products to.

3. Once we receive the item/s we will process your refund or exchange. 

Return address for USA customers

Jacqueline Kalab Beauty
444 Alaska Avenue
Suite #AJF480
Torrance, CA 90503
USA

Return address for Australian customers
PO Box 1051
North Melbourne

Vic  3051

Call 
If you need any help please contact us here
You many also text or call +61438228839 (response will be in Aussie time zone)

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